Help
Frequently asked questions
If your answer isn't here, message us on WhatsApp. Some answers depend on your order, so we'd rather give them to you directly.
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Ordering
How do I start an order?
Visit a branch or arrange NUN Tailor Mobile. We'll measure you, record your order and help you choose the cloth.
Your order's journeyWhat do you make?
Pakistani shalwar qameez is our speciality, alongside thobes, shirts, coats and waistcoats.
Can I place an order on WhatsApp without visiting?
Yes, you can order on WhatsApp without visiting a branch.
Measurements
How precise are your measurements?
Every measurement is recorded to 1/16 inch.
Do you keep my measurements?
Yes, we keep them for your future orders, and you can ask us to delete your data.
Privacy policyCan I send my own measurements, or bring a garment that fits?
Yes, we can take your measurements from a ready garment that fits you.
Fabrics
Can I bring my own cloth?
Yes. The cloth can come from branch stock or from you, and the measuring and sewing stay the same.
Does every branch have every fabric?
No, availability depends on each branch's stock. Ask about a specific cloth before you visit.
Ask us on WhatsAppHow much cloth do I need?
It depends on the garment, your size and the width of the cloth. Ask us before you buy.
Ask us on WhatsAppTiming
How long does tailoring take?
From one to seven days, depending on the season and workload. Your delivery date is set when the order is recorded.
Can you rush an order?
Rush orders normally carry a fee, though we offer them free where we can. Ask us before recording your order.
Payment
What are your prices?
We don't publish prices here, as they vary with the garment and the cloth. Message us or visit a branch.
Ask us on WhatsAppHow can I pay? Do I pay in advance?
We accept cash, card, mada, Apple Pay and bank transfer. A deposit is required: an order cannot be recorded without one.
Will I get an invoice?
Yes, we issue an invoice for your order.
Alterations
What if my piece needs altering?
Alteration requests are subject to management review. Message us after trying your piece and we will look at it.
Can I change my order after it's recorded?
Yes, as long as your order has not reached cutting, so message us as soon as you can.
Do you alter clothes you didn't make?
No, we only alter pieces we made.
Delivery
Where do I collect my order?
From the branch agreed when the order was recorded, or from the van if you ordered through NUN Tailor Mobile and we agreed that.
Do you deliver to homes?
With NUN Tailor Mobile, the van can hand you the order. For anything else, message us and we'll tell you what's available.
Ask us on WhatsAppCan someone else collect for me?
Yes, if they bring the original invoice.
Branches
Where is the main branch?
On Al Batha Street in Riyadh, Dageter Building, Shop No. 2.
BranchesWhat are the NUN2 and Khobar addresses?
NUN2 is in Riyadh, Dageter Commercial Building, Shop No. 9, in the same building as the main branch. Khobar is coming soon.
What are your opening hours?
All branches open daily, 9:30 am to 11:30 pm.
NUN Tailor Mobile
What is NUN Tailor Mobile?
A mobile reception and delivery service by prior arrangement: measurements, recording your order and showing the options, and the van can hand you the order.
About NUN Tailor MobileDoes it reach my area?
We don't publish areas or a visit schedule. Tell us where you are on WhatsApp.
Ask us on WhatsAppIs the sewing done in the van?
No. Your order is made at one of our approved production sites.
Order tracking
How do I track my order?
Open the tracking page and enter the mobile number on your order.
Track your orderWhat does the page show?
Each piece's stage: order received, cutting, sewing, ready, delivered.
My order isn't showing. What should I do?
Check you're using the number given when the order was recorded, then message us.
Ask us on WhatsApp